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We hope you enjoyed your recent stay at Emporium Hotel South Bank. Thank you for taking the time to respond to this Guest Feedback Questionnaire.

Overall Stay
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Would you recommend this hotel to your colleagues, family & friends?
Would you return to Emporium Hotel South Bank?
Do you have any comments, questions or concerns?
Please mention any staff who have made a difference to your stay by delivering exceptional service:
Arrival & Departure Experience
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Quality of concierge service
Overall check-in experience
Reservation Process
Overall feeling of safety & security
Overall check-out experience
Please share any specific comments regarding your arrival & departure experience at Emporium Hotel South Bank:
Room Facilities
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Comfort of air-conditioning
Atmosphere & peace and quiet of your room
Cleanliness of guest room
In room technology (wifi, TV, movies, sound system)
Please share any specific comments regarding in room facilities at Emporium Hotel South Bank:
Food & Beverages Facilities
In-Suite Dining
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Overall standard of service
Quality range & variety of food & beverage
The Terrace
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Atmosphere
Quality range & variety of food & beverage
Overall standard of service
Belle Époque
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Atmosphere
Quality range & variety of food & beverage
Overall standard of service
The Reserve Wine Bar
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Atmosphere
Quality range & variety of food & beverage
Overall standard of service
Firma Italian
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Atmosphere
Quality range & variety of food & beverage
Overall standard of service
Please share any specific comments regarding the food & beverage offering at Emporium Hotel South Bank:
Leisure Facilities
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Gym
Steamroom
Cleanliness of leisure facilities
Rooftop pool
Plungepool
Sauna
Please share any specific comments regarding the leisure facilities offered at Emporium Hotel South Bank:
Conference & Events
Did you attend a conference or event at the hotel?
How would you rate your overall experience?
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How would you rate your overall experience?
Please share any specific comments regarding your conference or event at Emporium Hotel South Bank:
Sustainability
How do you think we can be more sustainable during your stay or in our operations overall?
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